Terms and Conditions
Know the terms for a smooth experience.
Rates & Inclusions:
- All our rates are inclusive of accommodation in an appointed room with the meal plan selected while the time of booking by the guest/agent.
- Booking Policy : Deposit of 100% of the total stay amount must be paid by guest/agent initially as a guarantee to confirm the reservation.
- Payment Policy : Payment can be made using the credit card, debit card, online banking and cash deposit in the beneficiary of Udaan Hotels & Resorts Pvt. Ltd.
**GST is applicable at the time of reservation.
Extra Guest Policy:
We operate only on double occupancy per room basis with a maximum occupancy of up to 3 guests. Extra person above the age of 12 years being accommodated in the same room along with two adults, taking an extra bed shall be accommodated at a charge. This policy is applicable for reservation in all category Rooms.
Cancellation Policy:
- At least 12 days prior to arrival date – No cancellation fees apply.
- At least 10 days prior to arrival date – 50% cancellation fees apply of the total amount.
- Within 10 days – 100% cancellation fees apply of the total amount.
Check-In & Check-Out Policy :
Check-in time is 01:00 PM while Check-out time is before 11:00 AM for all Hotels & Resorts. Early check-in and late check-out are subject to availability. It is firmly necessary for guests to present valid photo identification while the time of check-in such as Indian Aadhaar Card, Indian Driving License, Indian Voter ID and Passport for International Traveler. Udaan Hotels & Resorts reserves the right to refuse check-in in the absence of a valid identification document.
Note :– Local IDs are not allowed.
Child Policy :
- Child below 5 years without an extra bed/mattress is complimentary. Child Sharing for child above 5 years without an extra bed is charged only for meals and stay. In case of a requirement for an extra bed in the room, charges shall be the same as adult guest sharing charges.
- Guests traveling with infants or children under 5 years old must provide age verification upon check-in. Acceptable documents include a birth certificate, passport, or any official government-issued document indicating the child’s age.
